About the feedback
We arm to provide our best quality products and customer service. and our customer service specialists arealways standing by to solve any of your problem. If you have any questions about the shipping time & defectivequality & items no received, please do contact us, we can give you a satisfied answer & resolution. We greatlyappreciate your 5-STAR POSITIVE feedback and please do NOT leave negative feedback without asking forhelp.Thank you so much ! have a nice day !
Q: How to track the shipping information?
A: Please login with your tracking number in 17track website
But normally, the tracking information will be valid within 5 workdays after we shipped your order.
Q: Why hasn’t the logistics information been updated since the goods arrived in the local country?
A: For order less than US$9.0, there is no updated tracking information if the goods arrived in local country.
We highly recommend you to contact your local mail post with tracking number if the goods had already
arrived in your country.
Q: Why does the logistics information show that the goods have been signed but can I still not receive the goods?
A: one condition is the package had arrived in your local place post office, then it will confirm signing information
automatically; the other condition is that the package had delivered in your mailbox or receipt, it maybe signed by
your family or friends.
Q: How much customs fee I need to pay?
A: For mail post parcel, it normally have no customs fee for most countries expect special countries like Canada,
Mexico, Brazil, Italy, Spain etc.
Q: Why can not ship to my country?
A: For two reasons: one is we have sole agent in some countries and we recommend you can buy from your local
market; the other reason–the shipping service is not available for some special countries. Sorry for it.
Q: What should I do if I receive a damaged product or order missed some items ?
A: Please contact our customers service , we will give you a satisfied solution.
For Color Difference & Volume
Q: Why are there color differences between real products and pictures displayed on the computer?
A: Due to the pictures were taken in different lighting background and will be showed by different display, so it is
normal for color difference between real products and pictures.
Q: Why is the goods I received not full?
A: We declared each bottle with exact volume like 8ml each jar/bottle. But the volume of full bottle at least 12ml .
Meanwhile, due to the goods were filled by machine, ±2% error is possible.
We arm to provide our best quality products and customer service. and our customer service specialists are always standing by to solve any of your problem. If you have any questions about the shipping time & defective quality & items no received, please do contact us, we can give you a satisfied answer & resolution. We greatly appreciate your 5-STAR POSITIVE feedback and please do NOT leave negative feedback without asking for help.
Q: When ship put my order?
A: Normally 1 – 3 workdays after payment confirmed.
Q: How to select the FedEx express shipping way?
A: Due to different country with different shipping cost of FedEx express, if the shipping cost is similar, we will select FedEx express according to your order weight and total amount for some countries like U.S.A / UK etc. But if you have small orders and want to ship by FedEx express, please contact our sales and they will calculate the exact extra shipping cost for you.
Q: What’s kind of shipping way will you use? How long time?
A: For order less than US$8.0, we will use normal economic mail post with shipping time 25 to 45 workdays to most countries. For order reached US$8.0, we will use registered mail post with shipping time 15 to 35 workdays to most countries. If the country have strict customs rules like Italy, Brazil etc, the shipping time will be largely delayed.
Q: How to select the FedEx express shipping way?
A: Please contact our sales and they will calculate the exact extra shipping cost for you. Our price do not include any import tax or customs fees.
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- Over 37,000 happy customers worldwide
- Real people on our support team ready to help
- We proudly offer a full satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 60-day money back guarantee!
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BUY WITH CONFIDENCE
We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
- Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.